Welcome to WhatsMenu, a business management and online ordering platform provided by Websumo Solutions (Co. Reg. No. 201803015504) ("WhatsMenu", "we", "us", or "our"). By signing up for a WhatsMenu Account, you ("Merchant" or "you") agree to these Terms of Service. Please read them carefully.
1. ACCEPTANCE OF TERMS
By creating a Merchant Account on WhatsMenu, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy. You are responsible for ensuring that your business information accurately reflects your legal business name and details. If you are creating an account on behalf of your employer or organisation, your employer will be considered the Merchant and you must use your employer-issued email address. You represent that you are at least 18 years old and legally capable of entering into a binding contract under Malaysian law.
These Terms apply to Merchants. Individuals who place orders or otherwise interact with a Merchant's WhatsMenu storefront ("End-Customers") contract directly with the Merchant, not with WhatsMenu.
2. WHATSMENU'S RIGHTS
WhatsMenu provides various features and services subject to specific conditions. We reserve the right to:
3. MERCHANT'S RESPONSIBILITIES
3.1 Fulfillment and Business Information You agree to provide accurate contact information, refund policies, and order fulfillment details on your WhatsMenu Site. Our platform is not a marketplace — all sales contracts are direct agreements between you and your End-Customers. You are solely responsible for all business operations, product/service accuracy, transaction processing, legal compliance, and any violations of applicable laws.
3.2 Compliance and Legal Responsibility You bear complete responsibility for all content, goods, or services offered through our platform, including compliance with all applicable laws and regulations. Using WhatsMenu services for any illegal purposes is strictly forbidden. Examples of prohibited activities include, but are not limited to:
As a platform provider, WhatsMenu is not responsible for most product eligibility or takedown disputes, which typically originate from external parties such as regulators or intellectual property rights holders. While we strive to provide notice and tools to help you address such issues, you are ultimately responsible for resolving them.
3.3 End-Customer Data and Privacy Obligations When you collect or process personal data of your End-Customers through WhatsMenu, you act as the data user (controller) under the PDPA 2010. You agree that you will:
You agree to indemnify WhatsMenu against any claims arising from your handling of End-Customer data.
3.4 Merchant Obligations Regarding Drivers If you use the WhatsMenu Driver Application ("Driver App") to manage drivers for your delivery operations, you acknowledge and agree to the following:
3.4.1 Driver Employment Relationship Drivers added to your WhatsMenu account are your employees, not employees or contractors of WhatsMenu. WhatsMenu is a technology provider only. You are solely responsible for:
3.4.2 Employment Law Compliance You agree to comply with all applicable Malaysian employment, labour, and social protection laws regarding your drivers, including:
3.4.3 Vehicle, Insurance, and Safety You are responsible for ensuring, or for requiring your drivers to ensure, that:
3.4.4 Data Protection for Drivers When you add drivers to the WhatsMenu platform, you act as the data user (controller) for their personal data under the PDPA 2010. WhatsMenu acts as your data processor. You agree that you will:
3.4.5 Driver Conduct and Liability You are responsible for the conduct of your drivers during their work, including in their interactions with End-Customers. WhatsMenu is not responsible for:
3.4.6 Driver Indemnity You agree to indemnify, defend, and hold harmless WhatsMenu, its affiliates, officers, directors, and employees from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:
3.4.7 Compliance with the Driver App Terms You acknowledge that drivers using the Driver App are separately subject to the WhatsMenu Terms and Conditions for Drivers and the Privacy Policy for Drivers. You agree to:
3.5 API Usage Use of the WhatsMenu API is subject to our fair use guidelines. You are responsible for the secure use of your API credentials and any activity under your account.
4. PRIVACY POLICY
Your personal information, and End-Customer personal information processed through the platform, is handled in accordance with our Privacy Policy at https://whatsmenu.my/privacy-policy/. Our Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws.
5. INTELLECTUAL PROPERTY AND YOUR MATERIALS
5.1 Your Content You retain full ownership of all content you upload to our platform, including business names, logos, menu items, product descriptions, images, and other materials ("Merchant Content"). You are responsible for ensuring you have all necessary rights to the Merchant Content.
5.2 Licence to WhatsMenu You grant WhatsMenu a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit, and modify the Merchant Content solely for the purpose of operating, maintaining, and providing the Services to you and your End-Customers. This licence terminates when you remove the content or terminate your account, except to the extent retention is required by law or for legitimate backup purposes.
5.3 Marketing Use We may only use your business name, logo, or Merchant Content in our own marketing materials (e.g., case studies, testimonials, public customer lists) with your prior consent, which may be given or withdrawn at any time.
5.4 WhatsMenu Intellectual Property All rights, title, and interest in the WhatsMenu platform, including its software, design, trademarks, and documentation, remain the exclusive property of Websumo Solutions. No rights are granted except as expressly set out in these Terms.
6. THIRD PARTY SERVICES
WhatsMenu is not responsible for third-party services (including Stripe, WhatsApp, Meta, Google, and any other integrated service), and you use them at your own risk. If you choose to use third-party services on the WhatsMenu platform, you consent to us sharing your data (and where applicable, End-Customer data) with those services for the purpose of providing the integration. WhatsMenu provides no warranty regarding third-party services. You are responsible for reviewing and complying with their terms and privacy policies.
7. PAYMENT OF FEES AND TAXES
7.1 Accepted Payment Methods WhatsMenu accepts payment for subscription fees and service fees via:
Specific payment methods may vary by plan, region, or agreement.
7.2 Stripe Payments Card payments are securely processed and managed by Stripe. WhatsMenu does not retain payment card information. For issues related to your payment cards, please contact Stripe support directly.
7.3 Manual Bank Transfer Payments For Merchants paying by manual bank transfer, payment must be made to the official account listed on your WhatsMenu invoice. Proof of payment must be submitted to our billing team. Subscription activation or renewal takes effect only after payment has been verified, which typically takes 1–3 business days. All bank transfer charges, foreign exchange costs, and intermediary fees are the Merchant's responsibility.
7.4 Subscription Fees Subscription fees are billed monthly or annually, depending on your chosen plan, and continue until your subscription is terminated.
7.5 Service Fees Additional service fees may be charged for services requested beyond your subscription plan. If the initial payment attempt is unsuccessful, we may retry using the same method (for Stripe) or follow up for manual payment. If payment remains unsuccessful within 21 days of our initial attempt or invoice date, WhatsMenu reserves the right to suspend or downgrade your account.
7.6 Price Changes WhatsMenu may update subscription or service fees from time to time. We will provide at least 30 days' notice of any price increase affecting your current subscription, via email or in-platform notification. Continued use of the Service after the effective date constitutes acceptance of the new fees.
7.7 Tax Responsibility You are responsible for all taxes related to your business operations and use of our Services, including but not limited to Sales and Service Tax (SST), Corporate Income Tax, and any other applicable Malaysian taxes. Depending on applicable regulations, you may be required to remit taxes either to WhatsMenu (if chargeable on our fees) or directly to the Inland Revenue Board of Malaysia (LHDNM).
7.8 Refund Policy Refunds are governed by our Refund Policy at https://whatsmenu.my/refund-policy/. Except as expressly stated in that policy, subscription fees and service fees are non-refundable.
8. CONFIDENTIALITY
8.1 Definition "Confidential Information" means any non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential given its nature, including business plans, customer data, pricing, and technical information.
8.2 Obligations Each party agrees to:
8.3 Exclusions Confidentiality obligations do not apply to information that is (a) publicly available through no breach by the receiving party, (b) independently developed, (c) lawfully received from a third party without confidentiality restrictions, or (d) required to be disclosed by law or regulatory authority.
8.4 Survival Confidentiality obligations survive termination of these Terms for a period of three (3) years.
9. LIMITATION OF LIABILITY AND INDEMNIFICATION
9.1 Service "As Is" The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by Malaysian consumer protection law.
9.2 Liability Cap To the maximum extent permitted by law, WhatsMenu's total aggregate liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total subscription fees paid by you to WhatsMenu in the twelve (12) months immediately preceding the event giving rise to the claim.
9.3 Excluded Damages To the maximum extent permitted by law, WhatsMenu shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.
9.4 Indemnification You agree to indemnify, defend, and hold harmless WhatsMenu from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right; (d) the content, goods, or services you offer through the platform; or (e) your handling of End-Customer data.
9.5 Consumer Rights Nothing in this section limits any rights you have under the Consumer Protection Act 1999 or other applicable Malaysian law that cannot be lawfully excluded.
10. FEEDBACK AND REVIEWS
We welcome feedback on our Services but are under no obligation to keep ideas, suggestions, or feedback confidential. You grant WhatsMenu a perpetual, royalty-free licence to use any feedback you provide for any purpose, including improving the Services, without compensation or attribution.
11. TERM AND TERMINATION
11.1 Termination by Merchant You may cancel your subscription at any time through the administrative dashboard or by contacting our support team. Cancellation takes effect at the end of your current billing period, in accordance with the Refund Policy.
11.2 Termination or Suspension by WhatsMenu WhatsMenu may suspend or terminate your account, with or without notice, if:
Where practicable, we will provide notice and an opportunity to cure before termination.
11.3 Effect of Termination Upon termination by either party for any reason:
12. DATA EXPORT AND RETENTION
Upon termination of your subscription, you may request an export of your data within 30 days. WhatsMenu will provide your data in a commonly used, machine-readable format. After 30 days, your data may be permanently deleted, except where retention is required by law, tax, or legitimate business purposes (e.g., fraud prevention or unresolved disputes). End-Customer data deletion is governed by the Privacy Policy.
13. SERVICE AVAILABILITY
13.1 Uptime Effort WhatsMenu strives to maintain high service availability but does not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will provide reasonable advance notice for scheduled maintenance where possible.
13.2 No Service Credits Unless expressly agreed in a separate written service level agreement, no service credits or refunds are owed for service downtime, outside of any exceptional-circumstances remedies stated in the Refund Policy.
14. BETA AND PREVIEW FEATURES
From time to time, WhatsMenu may make beta, preview, or experimental features available ("Beta Features"). Beta Features are provided "as is", may be changed or discontinued without notice, and are excluded from any service availability commitments. Your use of Beta Features is voluntary and at your own risk.
15. MALAYSIAN COMPLIANCE
15.1 PDPA Compliance WhatsMenu complies with the Personal Data Protection Act 2010 (PDPA). You acknowledge that your use of our Services may involve the processing of personal data as defined under the PDPA, and you agree to comply with all applicable data protection requirements, including those set out in Section 3.3.
15.2 Communications Act Compliance WhatsMenu complies with the Communications and Multimedia Act 1998 (CMA). You agree not to use our Services for any activities that violate the CMA or other Malaysian communications laws, including but not limited to spam or unauthorised bulk messaging.
15.3 Consumer Protection These Terms are subject to the Consumer Protection Act 1999 and other applicable Malaysian consumer protection laws. Nothing in these Terms limits your rights under such legislation.
16. FORCE MAJEURE
WhatsMenu shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, war, terrorism, riots, fire, pandemics, labor disputes, internet service provider failures, or third-party platform outages.
17. GOVERNING LAW AND JURISDICTION
17.1 Governing Law These Terms are governed by and construed in accordance with the laws of Malaysia.
17.2 Dispute Resolution In the event of any dispute arising from these Terms, both parties agree first to attempt to resolve the matter through good faith negotiations for at least thirty (30) days. If negotiations fail, the dispute shall be resolved in the courts of Malaysia, and you submit to the exclusive jurisdiction of those courts.
18. CHANGES TO THESE TERMS
We may update these Terms from time to time. Material changes will be notified via email or in-platform notification at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
19. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.
20. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and WhatsMenu regarding the use of the Service and supersede all prior agreements and understandings.
21. WAIVER
The failure of WhatsMenu to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
22. ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without WhatsMenu's prior written consent. WhatsMenu may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
23. CONTACT INFORMATION
Websumo Solutions (Co. Reg. No. 201803015504) G-09, Jalan Pandan Prima 1, Dataran Pandan Prima, 55100 Kuala Lumpur, Malaysia Email: support@whatsmenu.my
Last updated on: 15 March 2026