Websumo Solutions (Co. Reg. No. 201803015504) ("WhatsMenu") provides subscription-based business management and online ordering platform services. This Refund Policy explains our refund practices and procedures. Please read this policy carefully.
1. SUBSCRIPTION FEES
1.1 No Refunds for Subscription Fees
WhatsMenu does not provide refunds for subscription fees. All subscription payments are non-refundable once processed. This includes:
- Monthly subscription fees
- Annual subscription fees
- Plan upgrades or downgrades
- Service activation fees
1.2 Subscription Cancellation
While we do not provide refunds, you may cancel your subscription at any time through your administrative dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- No further charges will be applied
- You will retain access to all paid features until the end of your billing cycle
2. SERVICE FEES
2.1 Additional Service Fees
Additional service fees may be charged for services beyond your subscription plan. These fees are also non-refundable once the service has been provided or initiated.
2.2 Service Fee Exceptions
In rare cases where a service cannot be delivered due to technical issues on our part, we may provide a credit or partial refund at our discretion.
3. PAYMENT PROCESSING
3.1 Stripe Payment Processing
All payments are processed securely through Stripe. WhatsMenu does not store payment card information. For any issues related to:
- Payment processing errors
- Billing disputes
- Payment method problems
Please contact Stripe support directly, as they handle all payment card-related matters.
3.2 Failed Payments
If a payment fails or is declined:
- We will attempt to process the payment again
- Your account may be temporarily suspended if payment remains unsuccessful
- No refunds are provided for failed payment attempts
4. EXCEPTIONAL CIRCUMSTANCES
4.1 Technical Issues
If WhatsMenu experiences significant technical issues that prevent you from using the service for an extended period, we may consider:
- Service credits for the affected period
- Extension of your subscription
- Partial refunds in extreme cases
4.2 Billing Errors
If you believe there has been a billing error:
- Contact our support team immediately
- Provide detailed information about the error
- We will investigate and correct any genuine billing mistakes
4.3 Force Majeure
In cases of force majeure events that prevent service delivery, our refund policy will be determined by the specific circumstances and applicable Malaysian law.
5. DISPUTE RESOLUTION
5.1 Contact Support
If you have questions about charges or believe an error has occurred:
- Contact our support team first
- Provide your account details and specific issue
- Allow reasonable time for investigation and response
5.2 Malaysian Consumer Protection
This policy is subject to Malaysian consumer protection laws. Nothing in this policy limits your rights under applicable Malaysian consumer protection legislation.
6. POLICY UPDATES
6.1 Changes to Policy
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our platform.
6.2 Notification
We will notify users of material changes to this policy through:
- Platform notifications
- Email communications to registered users
- Updates to the policy date
7. CONTACT INFORMATION
For questions about this Refund Policy or to report billing issues:
Websumo Solutions (Co. Reg. No. 201803015504)
G-09, Jalan Pandan Prima 1, Dataran Pandan Prima, 55100 Kuala Lumpur, Malaysia
Last updated on: 15 July 2025